At SF Warehouse Sdn. Bhd., we strive to offer a smooth and reliable shipping experience to our customers across Malaysia. Please take a moment to read our Shipping Policy below:

1. Shipping Methods and Costs

We offer the following shipping options:

• Standard Shipping: Delivery typically within 3-5 business days for all orders within Malaysia.

Shipping costs are calculated based on the weight and size of your order and will be displayed during checkout before confirming your order.

2. Processing Time

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next available business day.

3. Shipping Locations

We offer shipping to all locations within Malaysia, including:

• Peninsular Malaysia: Standard shipping available.
• East Malaysia (Sabah and Sarawak): Standard shipping available.

4. No Tracking Information

Currently, we do not provide tracking numbers for shipments. We ship all orders via standard delivery methods and ensure that your order arrives within the expected delivery time frame.

5. Shipping Delays

While we aim to deliver your order as quickly as possible, external factors such as weather conditions, public holidays, or logistical issues may cause delays. If there is an unexpected delay, we will do our best to resolve the issue and notify you if necessary.

6. Lost or Damaged Items

If your order arrives damaged or is lost during transit, please contact us immediately at [email protected]. We will assist in resolving the issue and either replace the damaged item or issue a refund.

• Damaged Items: If your item is damaged upon arrival, please send us photos of the damage along with your order number. We will either replace the item or issue a refund.
• Lost Items: If your item has not arrived within the expected delivery time, please contact us within 5 business days of the expected delivery date, and we will assist in resolving the issue.

7. Return Shipping Costs

• Customer Returns: If you choose to return an item for personal reasons (e.g., incorrect order or unwanted item), you will be responsible for the return shipping cost.
• Faulty or Damaged Items: If the return is due to a faulty or damaged item, we will cover the return shipping cost.

8. Cancellations

Once your order has been processed and shipped, we cannot modify or cancel it. If you wish to cancel your order, please contact us immediately, and we will assist you before the item is dispatched.

9. Customs Duties and Taxes

Since we only ship within Malaysia, no international customs duties or taxes will apply. Any local taxes or duties that may apply are the responsibility of the customer.

10. Order Adjustments

Once an order has been processed and shipped, we are unable to make changes to the items, shipping address, or shipping method. Please double-check your order details before confirming your purchase.

11. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated date.

12. Contact Us

If you have any questions about shipping, please contact us at:

SF Warehouse Sdn. Bhd.
V02-03A-25, Signature 1 (V02), Lingkaran SV, Sunway Velocity
55100 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia
Email: [email protected]