1. What products do you sell?

At SF Warehouse Sdn. Bhd., we offer a wide variety of products, including:

• Miscellaneous Goods: Household products, stationery, electronics, and more.
• Retail Products Online: Various goods available for retail sale via our online platform.

Our products are available for purchase directly from our website, and we aim to provide a diverse range of quality items to meet your needs.

2. How can I place an order?

To place an order, simply browse our website and add the desired products to your shopping cart. When you’re ready, proceed to the checkout to complete your order. You will be asked to fill in your details, including your shipping address.

If you encounter any issues while placing an order, feel free to contact us at [email protected], and we will assist you.

3. Can I modify my order after placing it?

Unfortunately, once your order is placed and processed, it cannot be modified. Please double-check your order details carefully before completing the checkout process. If you notice any issues after placing the order, contact us immediately, and we will try to assist as best as possible before the order is shipped.

4. How long will it take for my order to arrive?

Orders typically take 3-5 business days for delivery within Malaysia. Please note that shipping times may vary depending on your location and external factors such as weather or public holidays.

If your order does not arrive within the expected delivery window, please reach out to us at [email protected] for assistance.

5. Do you provide tracking information?

Currently, we do not offer tracking numbers for shipments. We ensure that all orders are processed and shipped via reliable local couriers. Delivery times may vary, but we strive to deliver your order within the expected time frame.

6. Can I cancel my order?

Once an order is processed and shipped, it cannot be canceled or modified. If you wish to cancel your order before it is shipped, please contact us immediately, and we will try our best to assist you. However, once the order is dispatched, cancellation is not possible.

7. What should I do if my order is damaged or lost during shipping?

If your order arrives damaged or is lost during transit, please contact us immediately at [email protected]. We will assist you with the process for either replacing the damaged item or issuing a refund, depending on the situation.

• Damaged Items: Please send us photos of the damaged product along with your order number so that we can resolve the issue as quickly as possible.
• Lost Items: If your order has not arrived within the expected time frame, please contact us within 5 business days, and we will investigate and help resolve the issue.

8. How do I return an item?

If you need to return an item, please refer to our Return Policy for detailed instructions on how to return or exchange the product. Returns are accepted under certain conditions, and we may require proof of purchase.

Please note that customers are responsible for return shipping costs unless the return is due to a damaged or faulty item.

9. Can I change my delivery address after placing the order?

Once an order is processed, we cannot change the shipping address. Please make sure the shipping address you provide is accurate before completing the order. If you realize there’s an error in the address, please contact us immediately, and we will try to assist before the item is dispatched.

10. Do you ship internationally?

At this time, we only offer shipping within Malaysia. We are not currently shipping to international locations. If you’re based outside of Malaysia, we encourage you to check back with us for future updates on shipping options.

11. Do you offer any discounts or promotions?

From time to time, we offer promotions, sales, and discounts on select products. 

12. How do I contact customer support?

If you have any questions or need assistance, please contact our customer support team:

• Email: [email protected]