At SF Warehouse Sdn. Bhd., we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a Return Policy to make the return process as easy as possible.

1. Eligibility for Returns

We accept returns on most items purchased from our online store within 30 days of receipt. To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• A receipt or proof of purchase is required for all returns.
• Non-returnable items: Certain items are not eligible for returns. These include:
  • Perishable goods (e.g., food items)
  • Customized or personalized items
  • Digital products or downloadable content
  • Items marked as “final sale”

2. How to Return an Item

To initiate a return, please follow these steps:

• Contact Us: Send us an email at [email protected] with your order number and the reason for the return.

3. Return Shipping Costs

• Return Shipping Fees: The cost of return shipping is the customer’s responsibility unless the item was defective, damaged, or an error was made in fulfilling your order.
• Free Returns: In some cases, we may offer free returns or prepaid return labels for specific promotions or as part of a customer satisfaction initiative.

4. Refunds

Once we receive your returned item and inspect its condition, we will process your refund within [7-14 days]. Refunds will be issued in the original form of payment, unless otherwise agreed.

• Partial Refunds: We reserve the right to issue partial refunds if the item shows signs of damage, wear, or missing parts.
• Non-refundable items: Items that do not meet the eligibility criteria for returns will not be refunded.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the same procedure as for returns. If the item is eligible for an exchange, we will assist in arranging for the replacement.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with the following details:

• Order number
• Photographs of the damaged or defective item
• A description of the issue

We will review your request and arrange for either a replacement or refund as appropriate.

7. Cancellations

You may cancel your order before it has been processed and shipped. If your order has already been shipped, please refer to our Return Policy for instructions on how to return the item.

8. Changes to This Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page with the updated date.

9. Contact Us

If you have any questions or need further assistance with your return or exchange, please contact us via email at:
[email protected]